What training do retail security guards undertake?

When hiring retail security for your premises, you only want the best – we understand!

Choosing the best includes ensuring all security guards have skills and personality traits that are beneficial and a solid, training-led background in the industry.

But what training must a retail security guard complete? Read on to find out.

Legally binding training requirements

All retail security guards must hold a valid SIA Door Supervisor Licence – a legal requirement for all front-line roles in private security across the UK.

Renewable every 3 years, SIA-licensed security guards can work in a range of establishments, including, but not limited to:

  • Pubs and bars
  • Shops, shopping centres, and malls
  • Offices and other commercial buildings

Making them well-qualified to work in pretty much any location you could need them in.

What does an SIA Licence involve?

Anyone holding an SIA Licence has undergone detailed identity and criminal record checks, as conducted by the SIA – ensuring they are who they say they are, have no criminal record, and (perhaps most importantly) have no links to organised crime.

Each SIA course is made up of 4 modules with corresponding written exams and a variety of physical assessments. Modules include:

  1. Principles of Working in The Private Security Industry

This module covers the essentials for working in the private security industry: the legal aspects, health and safety for private security operatives, fire safety awareness, emergency procedures, communication skills, and customer care.

  • Principles of Working as a Door Supervisor

Unit 2 includes behavioural standards, civil and criminal law, searching, arrest, drugs awareness, recording incidents and crime scene preservation, licensing law, and emergency procedures.

  • Application of Conflict Management for The Private Security Industry

Module 3 includes fundamental conflict management skills and practices, including avoiding conflict and reducing personal risk, defusing conflicts, resolving and learning from conflicts, and application of communication skills and conflict management for door supervisors.

  • Application of Physical Intervention in the Private Security Industry

The fourth and final unit comprises an introduction to physical intervention skills and the relevant need-to-know legislation that ensures physical intervention is always legal, justified, and uses the minimum necessary force.

These modules are designed to equip all retail security guards with all the skills they will need to keep your retail premises, staff, stock, and customers safe – giving you peace of mind and helping to stop instances of crime and anti-social behaviour.

What other qualities does a retail security guard need?

Alongside a valid SIA Licence, all retail security guards from T- Class Security UK are expected to have a range of non-negotiable qualities and personality traits, these include:

  • Experience in the industry
  • Flexibility
  • Good English skills
  • Excellent timekeeping
  • Outstanding customer service abilities

The combination of these non-negotiables and a valid SIA Licence makes retail security guards from T-Class well-suited to providing the best levels of care for your customers and staff while also being effective and proactive.

Find the best in retail security guards today

No matter who you hire to protect your shop, you want to be able to trust them to carry out their role with kindness, confidence, and skill while representing your brand impeccably.

Here at T-Class Security UK, we provide only the highest-quality retail security for shops and commercial premises of all kinds, creating bespoke packages that cover everything from CCTV monitoring and door guarding to shop patrols and much more.

For more information about how our retail security services can help you, get in touch with our helpful team today. You can give us a call on 0203 7948182 or send a message using our online contact form for a swift response.

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